Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes — we offer free shipping on most orders over $1,500 within the continental U.S. Some exclusions apply for certain oversized items or remote delivery locations. The product listing will always note any shipping restrictions before you check out.

How long does delivery take?

Most in-stock items ship within 1–3 business days and arrive within 5–10 business days depending on your location. Larger items like outdoor kitchens and greenhouses may require freight delivery, which can take 7–14 business days. You'll receive a tracking number as soon as your order ships.

Do you ship outside the continental U.S.?

At this time we ship to addresses within the continental U.S. only. We are unable to ship to Alaska, Hawaii, Puerto Rico, or international addresses.

What if my order arrives damaged?

Please inspect your delivery before signing for it. If you notice any damage, note it on the delivery receipt and contact us at support@roomsoutdoors.com or call 656-226-1893 within 48 hours. We'll work quickly to get a replacement or resolution sorted out for you.

Orders & Returns

What is your return policy?

We accept returns on most items within 30 days of delivery, provided they are unused and in original packaging. Because many of our products ship via freight, return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Please reach out to our support team before returning anything so we can guide you through the process.

Can I cancel or change my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make a change. If your order hasn't shipped yet, we'll do our best to accommodate the request. Once an item has shipped, it will need to go through our standard return process.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.

Products & Setup

How do I know which product is right for my space?

Every product listing includes detailed dimensions, specs, and photos to help you make the right call. If you're still unsure, our support team is happy to help — just call us at 656-226-1893 or email support@roomsoutdoors.com and we'll walk you through your options.

Do your outdoor kitchens require professional installation?

Most of our outdoor kitchen islands are designed for straightforward setup and come with assembly instructions. That said, if your setup involves gas line connections or electrical work, we strongly recommend hiring a licensed professional. Always follow local codes and manufacturer guidelines.

Are your products weather-resistant?

Yes — our products are built for outdoor use and designed to hold up through the seasons. That said, we recommend using covers when items are not in use for extended periods, especially during winter months. Check individual product listings for material specs and care recommendations.

Do your fire pits come with a warranty?

Warranty coverage varies by brand and product. Most items include at least a 1-year manufacturer's warranty against defects. Specific warranty details are listed on each product page. If you have questions about a particular product's warranty, feel free to contact us before purchasing.

Customer Support

How can I get in touch with your team?

We're available Monday through Friday, 9 AM to 5 PM EST. You can reach us by phone at 656-226-1893, or by email at support@roomsoutdoors.com. We're always happy to help.